Case Studies

Through our national Network of Affiliates, the following are examples of results that a few of our clients have achieved. While we developed and facilitated the process, these results were designed and generated by the employees of their respective organizations; therefore the buy-in was very high, the gains were maintained, and the satisfaction levels grew significantly.

Case 1: Aftermarket Auto Retailer
Challenges: High personnel turnover, unable to pay vendors, possibility of closing locations.

Action: Leadership development process for owner and a Strategic Planning Process, which redefined the business and positioned the company for profitable growth.

Result: All locations remained in business and were profitable in several months. This client was able to re-negotiate term-loans due to the detailed business plan.

Case 2: Public Sector Call Center
Challenges: Average call wait time was 15 minutes, dropped calls averaged 50%, and employee attendance was poor

Action: Implemented Cycle Time Reduction process with a supervisor and a cross-functional team of customer service representatives.

Result: They went from 30,000 calls handled per month to 85,000, 15 minute wait times went down to 45 second wait times, dropped calls disappeared, and employee attendance increased by five weeks per person per year.

Case 3: Food Processing Equipment Manufacturing
Challenges: Leadership of organization was young and needed grooming, owner wanted sons to move into key leadership roles, and company was stuck at $10 million in sales for seven years.

Action: Leadership development process for key leaders.

Result: Grew to $16 million in sales.

Case 4: Non-Profit Organization
Challenges: Pressure from internal and external financial obligations due to the downturn in the economy, increased competition, and they were suffering from lack in donations.

Action: Donor Loyalty Development process and administered Attribute Index personal assessment tool to each participant so they could get a better understanding of themselves and the strengths to be improved upon throughout the development process.

Result: Organization began working together more strategically, key accounts were contacted and relationships were strengthened.

Case 5: Vegetable Oil Manufacturer
Challenges: The company was experiencing a number of customer complaints. Complaints were handled by seven different departments, took about 82 steps, and each cost $25.00.

Action: Implemented Cycle Time Reduction.

Result: They were able to reduce their complaint process to 40 steps and reduce cost to $10.00, which reduced their annual loss due to complains from $25K to $5K.

Case 6: Vegetable Oil Manufacturer 2
Challenges: The company had no formal process for inventory control. They were having trouble meeting customer inquiries due to their lack of knowledge of their inventory and were receiving too many complaints to attract larger prospects.

Action: Implemented Cycle Time Reduction.

Results: Their new system increased efficiency by 518%, inventory-tracking process hours were reduced by 700 hours, and every two months they save $115K, or almost $700K per year. They were able to secure two large accounts.

Contact us to learn more about how we can assist you in achieving the results you desire.